Know Your Right

Flight Compensation Regulation EC 261/2004’ protects all passengers, no matter their nationalities; no matter the flight ticket price.If you suffered flight delay, cancellation and missed connection, please check if you are entitled to compensation!

TravelRight Protects Your Air Passenger Right

We accept all claims related to EC261. Even though airlines provide you accommodation, food, beverage, or vouchers, on top of that, you still have the right to claim up to € 600 cash compensation according to EC261.

Type Of Air Disruptions

Flight Delay

Flight arrived more than 3 hours late at final destination.

Flight Cancellation

Flight cancellation happened less than 14 days before flight.

Overbooking/Denied Boarding

Denied boarding due to overbooking

Flights Under EU Protection

All the passengers (no matter their nationalities) who take one of the types flight below, are protected by EU regulation.

All flights departing from any EU airport

All flights arriving at airports in the EU and operated by EU airlines

How To Calculate Compensation

Amount of your compensation depends on your flight distance between your departure airport and your final destination

Less than 1,500 km

€250

Between 1,500 km to 3,500 km

€400

Over 3,500 km

€600

When can you claim?

Any delay caused by the ailrine itself is entitled to compensation. See some examples below

OPERATIONAL ISSUES

Incidents affecting the airline operation system such as crew planning

AIRCRAFT TECHNICAL ISSUES

Aircraft mechanical maintenance or repair issue that was not due do manufacturing flaws

AIRLINE ROTATIONAL DELAY

When the plane was late from the previous flight affecting the flight connection time for your route

OTHERS

Any other airline issues eligible for claim compensation

When your flight is not eligible?

Arriving at the final destination with less than 3 hours delay

Flights cancelled but passengers are informed more than 14 days prior to departure

Extraordinary circumstance such as strikes and incidents out of the airline’s control

Bad weather conditions

Airplane manufacturing issues

If the delayed flight did not depart from any EU airport and not an EU-registered carrier.

Time limitation on historical claims

Flight delay that happened many years ago can be eligible for compensation . The deadline for passengers to initiate their claims depends on the law of the country where the airline's headquarter is located. The following are some European Union countries' reference for the time limit to claim compensation. For example, the flights carried by AirFrance in 2015 and beyond are under the protection of EC261. In this case, claims can be initiated through TravelRight.

Airline Country Claim Limit

Brussels Airlines

LOT Polish Airlines

Belgium

Poland

1 Year

Swiss International Airlines

Slovak Airlines

KLM

Iceland

Netherlands

Slovakia

Slovenia

2 Years

Lufthansa

Finnair

Scandinavian Airlines

Austrian Airlines

Norwegian Air Shuttle

Czech Airlines

Germany

Demark

Finland

Czech Republic

Norway

Sweden

Austria

3 Years

Air France

Air Europa

Iberia L.A.E.

Vueling

France

Greece

Hungary

Spain

Bulgaria

5 Years

British Airways

Virgin Atlantic

easyJet

British Midland Airways Limited

Aer Lingus

England

Ireland

Cyprus

6 Years

Essential Documents for Claim

Electronic copy of the below documents is sufficient. The essential scanned documents should be clearly visible for the effective claim processing.

Passport

Passport photo page with signature in the same page or a separated page

Boarding pass or luggage tag

Either one is valid

Flight ticket/ E-ticket

Flight booking confirmation contains passenger information and flight details

Non-essential documents

Proof of flight disruption, invoices of food and beverage, transportation, hotel expenses during the delay.

How It Works

Submit your claim

It takes you a few minutes to complete your claim.

Get your compensation estimation for free!

We take care of everything​

Our Claim expert will collect the documents,

negotiate with airline and keep you informed.​

Get Paid​

Once we win the claim, we transfer you the compensation minus our fee.

No charge with failed claims.

NO WIN, NO FEE!

Any flight delay, cancellation or missed connection

happened within 5 years, you can still claim!