Know Your Right
Flight Compensation Regulation EC 261/2004’ protects all passengers, no matter their nationalities; no matter the flight ticket price.If you suffered flight delay, cancellation and missed connection, please check if you are entitled to compensation!
TravelRight Protects Your Air Passenger Right
We accept all claims related to EC261. Even though airlines provide you accommodation, food, beverage, or vouchers, on top of that, you still have the right to claim up to € 600 cash compensation according to EC261.
Type Of Air Disruptions
Flight Delay
Flight arrived more than 3 hours late at final destination.
Flight Cancellation
Flight cancellation happened less than 14 days before flight.
Overbooking/Denied Boarding
Denied boarding due to overbooking
All the passengers (no matter their nationalities) who take one of the types flight below, are protected by EU regulation.
All flights departing from any EU airport
All flights arriving at airports in the EU and operated by EU airlines
Amount of your compensation depends on your flight distance between your departure airport and your final destination
Less than 1,500 km
€250
Between 1,500 km to 3,500 km
€400
Over 3,500 km
€600
Less than 1,500 km
€250
Between 1,500 km to 3,500 km
€400
Over 3,500 km
€600
When can you claim?
Any delay caused by the ailrine itself is entitled to compensation. See some examples below
OPERATIONAL ISSUES
Incidents affecting the airline operation system such as crew planning
AIRCRAFT TECHNICAL ISSUES
Aircraft mechanical maintenance or repair issue that was not due do manufacturing flaws
AIRLINE ROTATIONAL DELAY
When the plane was late from the previous flight affecting the flight connection time for your route
OTHERS
Any other airline issues eligible for claim compensation
When your flight is not eligible?
Arriving at the final destination with less than 3 hours delay
Flights cancelled but passengers are informed more than 14 days prior to departure
Extraordinary circumstance such as strikes and incidents out of the airline’s control
Bad weather conditions
Airplane manufacturing issues
If the delayed flight did not depart from any EU airport and not an EU-registered carrier.
Time limitation on historical claims
Flight delay that happened many years ago can be eligible for compensation . The deadline for passengers to initiate their claims depends on the law of the country where the airline's headquarter is located. The following are some European Union countries' reference for the time limit to claim compensation. For example, the flights carried by AirFrance in 2015 and beyond are under the protection of EC261. In this case, claims can be initiated through TravelRight.
| Airline | Country | Claim Limit |
|---|---|---|
|
Brussels Airlines LOT Polish Airlines |
Belgium Poland |
1 Year |
|
Swiss International Airlines Slovak Airlines KLM |
Iceland Netherlands Slovakia Slovenia |
2 Years |
|
Lufthansa Finnair Scandinavian Airlines Austrian Airlines Norwegian Air Shuttle Czech Airlines |
Germany Demark Finland Czech Republic Norway Sweden Austria |
3 Years |
|
Air France Air Europa Iberia L.A.E. Vueling |
France Greece Hungary Spain Bulgaria |
5 Years |
|
British Airways Virgin Atlantic easyJet British Midland Airways Limited Aer Lingus |
England Ireland Cyprus |
6 Years |
Essential Documents for Claim
Electronic copy of the below documents is sufficient. The essential scanned documents should be clearly visible for the effective claim processing.
Passport
Passport photo page with signature in the same page or a separated page
Boarding pass or luggage tag
Either one is valid
Flight ticket/ E-ticket
Flight booking confirmation contains passenger information and flight details
Non-essential documents
Proof of flight disruption, invoices of food and beverage, transportation, hotel expenses during the delay.
Submit your claim
It takes you a few minutes to complete your claim.
Get your compensation estimation for free!
We take care of everything
Our Claim expert will collect the documents,
negotiate with airline and keep you informed.
Get Paid
Once we win the claim, we transfer you the compensation minus our fee.
No charge with failed claims.
Submit your claim
It takes you a few minutes to complete your claim. Get your compensation estimation for free!
We take care of everything
Our Claim expert will collect the documents, negotiate with airline and keep you informed.
Get Paid
Once we win the claim, we transfer you the compensation minus our fee. No charge with failed claims.
