客户可以在协议签订后14天内撤回对本协议的接受，无需说明任何理由。为了行使此项权力。撤回请求必须在上述14天的期限内发出，客户须明确声明他/她希望退出本协议。退出请求可以通过电子邮件发送到 email@example.com 主题栏为“退出”。除此之外，鉴于Mastertrip提供的服务的特殊性，客户不能在航空公司已经接受理赔时退出协议，因为TravelRight在这种情况下已经完成了服务
若Mastertrip没有收到赔偿金，Mastertrip将免费提供司法服务。如果Mastertrip协助理赔成功，Mastertrip有义务将商定部分的赔偿金移交给客户。 如果聘请了合同律师进行法律诉讼，Mastertrip协助理赔成功，但是赔偿金和/或律师费，申诉费用，利息或类似费用直接由航空公司支付给客户，客户将有义务将Mastertrip的服务费和律师费，法院费，利息或类似费用（如果有）转移给Mastertrip。如果TravelRight代表客户采取法律行动，在案件成功的情况下，TravelRight将向客户收取额外的法务服务费用 (见价格表)
Mastertrip Limited (« Mastertrip ») is a Hong Kong company listed at the Hong Kong trade register (Hong Kong) under No 2743057, with a registered office located UNIT 1201-03, 12/F SIU ON CENTRE 188 LOCKHART ROAD, WANCHAI HONG KONG (address).
Mastertrip offers a service supporting passengers of disrupted flights (delay of more than three hours, cancellation and denied boarding) in the amicable recovery of their compensations, especially under the European Regulation (the "Service"). Mastertrip does not provide any legal advice or services.
When a passenger wants to use the Service, he/she signs an exclusive mandate, which is governed by Cap. 31 Powers of Attorney Ordinance. This mandate shall be considered as a contract with Mastertrip (the "Mandate"). By executing the Mandate, the Client recognizes he/she read and understood these General Terms and Conditions of Sale which establish the rights and obligations of each party, as described hereafter.
The passenger who suffered a flight disruption submits his/her claim on one of TravelRight websites (www.travelright.cn or any of its declinations – co-branded mini-websites) and transmits the required documents to initiate a compensation claim (identity and travel documents). If TravelRight considers the claim eligible under the Regulation, the passenger is offered the signature of the Mandate.
The signature of the Mandate is done physically. Mastertrip ensures that the signature of the Mandate meets all the requirements of the Hong Kong Powers of Attorney Ordinance. A copy of the Mandate signed by the Client shall be sent to Mastertrip Limited by email.
The Client acknowledges that he/she is in legal capacity to sign the Mandate, either on his/her own behalf, or on behalf of the represented person.
If Client qualifies as a consumer pursuant to EU-consumer regulations i.e. he/she is a natural person who enters into a legal transaction for a purpose that is neither his/her commercial nor his/her independent vocational activity, he/she has a statutory right of withdrawal.
The Client can withdraw his/her acceptance of our Agreement within 14 days from the conclusion of the Agreement without the need to specify any reasons. To exercise this right of withdrawal, the withdrawal must be communicated within the 14-day period mentioned above and it must clearly state that Client wishes to withdraw from the Agreement. By exception, due to the nature of the service provided to the Client, Client cannot withdraw from our Agreement, once having been informed that the airline has accepted the Claim, as TravelRight in such event has completed the service requested. The withdrawal can be sent by email to firstname.lastname@example.org with “WITHDRAWAL” in the subject line.
The signature of the Mandate allows Mastertrip to initiate amicable exchanges with the Airline or through any Service Provider in order to recover compensation. The amicable phase lasts approximately six (6) months.
If despite the amicable exchanges, the Airline fails to compensate the Client, Mastertrip may decide to file the claim before a national body empowered to deal with compensation claims under the Regulation. In this case, Mastertrip shall inform the Client. In any event, it is up to Mastertrip and/or its Service Provider to make such choice.
At any time, Mastertrip remains free to end the Service if it considers the Client's Claim as erroneous, incomplete or ineligible.
In case of success, i.e. if the Airline agrees to compensate the Client of at least the compensation provided by Article 7 of the Regulation or by the current case-law. The Mandate ends when the Client receives his/her compensation, net of the Commission. If the Airline transfers the entire compensation directly on the Client's bank account or directly sends the Client a non-monetary compensation (vouchers, loyalty points), the Mandate remains as long as the Client has not paid the Commission;
If the Airline refuses to compensate the Client invoking circumstances which would lead to the claim rejection, including without limitation extraordinary circumstances, unfavorable court decisions or Airline bankruptcy. Mastertrip and/or its Service Provider free to appreciate the veracity of the events invoked by the Airline. The Mandate shall end when Mastertrip abandons its mission and sends the termination notification, by any means. In this case, Mastertrip bears all costs incurred so far.
The Mandate shall also be terminated in case of breach of one of its obligations by one of the parties, as provided herein.
Mastertrip receives no Commission and bears all the expenses for processing the claim if the Client is not compensated, within the limit of any Client’s breach of his/her obligations.
In case of success, Mastertrip (or its Service Provider) receives, on behalf of the Client, the sum agreed by the Airline on its bank account specifically dedicated to the collection of passengers’ funds. Mastertrip sends the Client the money owed, i.e. the total amount of the compensation minus the Commission, by wire transfer on the Client’s bank account.
The possible bank and/or exchange expenses following a wire transfer of the compensation shall be borne by the Client.
Mastertrip provides Eligibility Service, Mastertrip Connect and Information Service free of charge.
Mastertrip provides Justice as a Service free of charge, unless Mastertrip is successful in collecting Flight Compensation. If Mastertrip is successful it will transfer the agreed part of the Flight Compensation to the Client. In the event that a contract lawyer is engaged for legal action and if Mastertrip is successful, but the Flight Compensation and/or attorney’s fees, court fees, interest or similar has been transferred directly from the airline to the Client, the Client will without unreasonable delay transfer Mastertrip’s fees pursuant to the Mandate and the received attorney’s fees, court fees, interest or similar, if any, to Mastertrip. In the event TravelRight initiate legal action on behalf of the Client, TravelRight will be entitled to the increased remuneration and additional costs to the Service fee will be charged to Client (see Price List).
If the Client has provided wrong or insufficient information needed to pay the Flight Compensation and it is returned to Mastertrip and)the Client, after several reminders and reasonable endeavors from Mastertrip to contact the Client by other means than the email provided by the Client to Mastertrip, does not respond to correct or provide information needed to pay the agreed part of the Flight Compensation, Mastertrip shall be entitled to keep the part of the Flight Compensation that otherwise should have been transferred to the Client.
When Mastertrip has paid the agreed Flight Compensation pursuant to the instruction of and method selection by the Client, Mastertrip shall not be liable for:
No interest may be claimed for the period between the incoming and outgoing payments. Mastertrip reserves the right to retain any interest that has been recovered from the airline.
Mastertrip shall not be liable for any amount of compensation, damages or similar, if Mastertrip is prevented to transfer the payment to the Client by an event beyond its reasonable control, including without limitation, strike, lock-out, labor dispute, act of God, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood and storm.
Mastertrip undertakes to process personal data in accordance with the personal data protection obligations that are applicable both in Hong Kong and at the European level, particularly under the General Regulation of the Protection of Data 2016/679. These obligations are described in our Personal Data Protection Policy, available on our website or at the following link: https://www.iubenda.com/privacy-policy/94870244
By signing the Mandate, the Client authorized Mastertrip to share all Clients’ claim required documents in any form.
These General Terms and Conditions of Sale and the resulting actions are governed by Hong Kong Law and are written in English. In case of conflict between the different translations, the English version shall be considered as the original and reference version
Any dispute arising from these General Terms and Conditions of Sale, especially regarding their validity, interpretation, or performance shall be the object of an amicable settlement attempt between the parties. Failing that, the dispute shall be brought before the competent courts according to ordinary law.
Travelright reserves the right to amend these terms & conditions and the Price List at any time without prior notice.
If one of the provisions of these General Terms and Conditions is declared void, inapplicable or is the subject of a requalification by a court, the challenged provision is deemed as unwritten. The other provisions herein will continue to produce all their effects.
The failure of a party to exercise a right, penalty or remedy under these General Terms and Conditions of Sale shall not be interpreted as a waiver to exercise this right, penalty or remedy.
Last update: 20/01/2020